The long-awaited global expansion update you've been waiting for is here! After years of sharing our passion for high-quality, easy-to-use, customizable makeup, we couldn’t be more excited to join the vibrant UK beauty scene and to connect with beauty lovers across the pond.

Our UK launch is set for Monday, January 6th 2025 at 10am, UTC, (3am, MST) and we’re inviting our Artists and customers to celebrate with us with an exclusive launch-day offer, plus starting at 10am MST special giveaways and fun games on the @seintofficial Instagram page!

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Baker Street Gift with Purchase

Baker Street is a rich plum eyeshadow with a touch of burgundy and a soft matte finish. Inspired by the elegance of London's iconic street, it adds depth to any look. To celebrate our UK debut, the first 5,000 orders on January 6th will receive a complimentary Baker Street Pressed Pigment with their purchase- no minimum spend required! Baker Street is also available for US and CAN customers.

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WHY 10AM UTC?

We understand that a 3am, MST, launch time isn’t the most convenient for those based in the US and CAN (who needs sleep anyway?!), but we appreciate your flexibility! This timing was chosen to ensure our UK customers have an optimal experience, with the launch happening at a convenient time for them. It also ensures they have the first opportunity to claim the free Gift With Purchase.

Thank you for your understanding and support as we navigate expanding into the UK!

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GENERAL FAQS

Are Seint products/services available in the UK?
Yes, we are excited to now offer our products/services in the UK as of January 6th, 2025! You can shop directly from our UK website, and all prices will be in GBP.

What countries through the UK does Seint ship to?
We offer shipping throughout the UK: England, Scotland, Wales and Northern Ireland.

How long will shipping take for my order to arrive in the UK? (UPDATE)
Delivery times typically range from 10 to 14 days. This estimate accounts for fulfillment, processing, shipping, and customs clearance. Please note that timelines may vary due to external factors beyond our control.

Are customs, duties, or taxes included? (UPDATED)
Yes! All customs, duties, and taxes are included in the prices listed on our website. UK customers will not face any additional fees or charges at checkout, apart from the cost of shipping. The price you see (plus shipping) is exactly what you’ll pay!

What payment methods do you accept in the UK? (UPDATED)
We accept major payment methods Visa and Mastercard, as well as PayPal, Apple Pay, and Google Pay.

Is there a UK warehouse? (NEW)
No, we don’t have a UK warehouse. However, we’ve optimized our shipping process to ensure orders arrive efficiently. While we strive for timely delivery, please allow 10–14 days for fulfillment, processing, shipping, and customs clearance. These timelines are estimates and may vary slightly depending on external factors.

Rest assured, there are no additional fees or charges for UK orders beyond the listed price and shipping cost.

Is there free shipping in the UK? (NEW)
Yes! We offer free standard shipping on UK orders over £75. Simply ensure your cart total meets- or exceeds- this amount before checkout, and the free shipping option will be automatically applied.

For orders under £75, there will be a £9.95 shipping fee applied.

Will pricing be different in the UK?
Our pricing for UK customers is listed in GBP and includes VAT. While prices are aligned with our US offerings, they may differ slightly due to exchange rates and local taxes.

Can I return or exchange products?
Yes, we offer a 30-day return policy for our UK customers. Please ensure products are in their original condition, and contact our ASK team to start the return or exchange process.

Will you be offering the same range of products in the UK as in the US?
We aim to provide our full range of products in the UK, though there may be some slight variations due to local regulations and stock availability.

Can I earn loyalty points or rewards in the UK?
Yes, our loyalty/rewards program is available for UK customers, allowing you to earn points and enjoy exclusive perks.

Do you offer the Seint Affiliate opportunity in the UK?
At this time, no, but we are aiming to make it available in 2025!

Are there differences in product ingredients or formulations for the UK?
No, our products remain consistent across all the countries where Seint is offered. We are committed to maintaining the same high standards and quality in every region.

How do I track my order in the UK?
Once your order has shipped, you will receive a tracking link through email or you can find the tracking number by logging into your account, under 'orders'.

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AFFILIATE FAQS

Can I still earn commissions on UK customer purchases as a US/CAN-based affiliate?
Yes, as a US/CAN-based affiliate, you will earn commissions on purchases made by UK customers. The commission structure remains the same, and you can track all your sales in your back office.

Will my affiliate links work for UK customers?
Yes, your existing affiliate links will automatically redirect UK customers to the appropriate UK version of our site, ensuring you receive credit for those sales.

Will my commission be affected by currency exchange rates?
Yes, your SV and commissions will be calculated in your home currency. The sales amount will be converted to the Artists home currency based on exchange rates.

Will UK customers have access to the same products and promotions?
For the most part, yes. UK customers will have access to nearly the same product range, though there may be slight differences due to local regulations. UK promotions will be tailored to that market, but you can still promote these offers through your affiliate links.

How are taxes handled for UK customers?
All UK orders will include VAT (Value Added Tax), so customers won’t have to worry about additional customs or import duties. Taxes are handled at checkout, and your commission is based on the sale amount pre-tax.

Can UK customers participate in the loyalty/rewards program through my affiliate link?
Yes, UK customers can sign up for the loyalty/rewards program using your affiliate link, just as US customers can. This will not impact your earnings.

Do I need to change anything about how I promote the brand for the UK market?
Not necessarily, but it can be helpful to adjust your messaging slightly to highlight UK-specific details, such as local shipping, pricing in GBP, and that there are no customs fees. You may also want to factor in UK time zones when posting for increased engagement.

Are there any differences in the affiliate commission rates for UK customers?
The affiliate commission structure is determined by your home country. You will earn a consistent percentage on sales, regardless of where the customer is located. For sales made in countries outside of the Artist's home currency, exchange rates will be applied.

Will I be able to offer UK-specific promotions through my affiliate link?
Yes, you will be able to promote UK-specific offers and promotions through your affiliate link. These offers will automatically apply to UK customers when they shop using your link.

Will Seint have different customer support for UK-based customers?
No, UK customers will have the same contact ASK form so you can direct them where you do for all your customers. You can still offer general product guidance and assistance as you normally would with all your customers.

What shipping options are available for UK customers? (UPDATED)
UK customers will benefit from local shipping options, with delivery costs displayed in GBP at checkout. While we aim for a smooth and timely process, please allow 10–14 days for fulfillment, processing, shipping, and customs clearance. These timelines are estimates and may vary depending on external factors. Rest assured, there are no additional customs or import fees beyond the listed price and shipping cost.

How will UK returns and exchanges be handled?
UK customers will have their own return and exchange process, which is similar to the US. Direct customers to the UK customer support team for assistance with returns or exchanges, and you will still receive credit for the initial sale.